Badge Upgrade
Walkthrough (2025)

Top 10 Important Reminders for Dream Con Premium Badge Upgrades via TIXR:

1. Premium Badge upgrades are available in very limited quantities and not guaranteed to every qualifying customer: Only pre-purchased WEEKEND badges via TIXR are eligible for upgrades while supplies last. Complimentary WEEKEND badges are NOT eligible for upgrades.
CREATOR badges are NOT eligible for upgrades.
INDUSTRY badges are NOT eligible for upgrades.
EXHIBITOR badges are NOT eligible for upgrades.
PANELIST badges are NOT eligible for upgrades.
SINGLE DAY badges are NOT eligible for upgrades.

2. To learn about how to participate in the process or troubleshoot an error, review the TIXR FAQ Support Article (https://support.tixr.com/upgrading-tickets) about upgrades or contact TIXR Customer Support directly. Alternative communication methods on other platforms (i.e. social media) will result in delayed response or limited resolution options.

NOTE: You must have a TIXR account and be logged in to the system to participate in upgrades. For orders with multiple tickets and multiple names, only the original primary customer listed on the billing information can login to TIXR to complete upgrades for all persons in their TIXR order/IRL group. This is applicable even if there are individual names assigned to each QR code. If guest checkout was used to pre-purchase a weekend badge please contact TIXR customer support for assistance.

3. Premium badges are NOT additional/extra badges. Any previously purchased weekend badges required to participate in this process will be automatically voided by the ticketing system and no longer be active before the premium badge is distributed via a new confirmation sent to your email. The registered names will carry over to the new badge confirmation page.

4. During checkout, having an upgraded badge selected does not place these badge types on infinite hold/reserve. Due to high demand, badge upgrades may sell out and become unavailable while in your cart or checking out. In some rare cases, premium badge upgrades may show SOLD-OUT or UNAVAILABLE then upon refresh of the web-page/browser the upgrade offer may become visible again and available for purchase. This is typically due to an incomplete or failed transaction from another customer in a remote location. Dream Con and TIXR have no control over such instances and will not be offering complimentary upgrades if these instances occur; but our teams are empathetic and apologize in advance for any potential confusion or inconvenience.

5. Only the monetary difference between a pre-purchased weekend badge and a premium badge is required to finalize a transaction. You will not be charged the full price of the upgrade. Upgrades are final: Premium Badges are non-refundable, non-transferable and will not rollover to future years. No exceptions will be made due to personal circumstances such as a fellow weekend badge holder in your group (e.g. friend, family member, partner/significant other etc.) being unable to claim the upgraded badge for personal or technical reasons. Be mindful of this potential outcome prior to pursuing an upgrade.

6. The quantity of pre-purchased badges in an order can be selectively upgraded at the discretion of the original primary customer listed on billing information during designated sessions and while supplies last. This is not an all-or-nothing process where every badge must be upgraded. However, there may not be an opportunity to upgrade any remaining badges in that same order if a customer changes their mind. There is currently only one (1) official day and time to redeem a badge upgrade: Friday, April 25th at 7pm CST. There are currently no further confirmed release dates for badge upgrades but feel free to monitor the Dream Con website and mobile app for updates.

7. Each person in a group must physically possess their own individual premium badge if they would like to collectively experience premium benefits/rewards together. There may be a scenario where not every badge in your order can be upgraded due to low quantities of inventory. This is especially true if you have multiple orders purchased across multiple days at different dates/times. Typically multiple tickets within a single order can be upgrade all at once but multiple tickets across multiple separate orders can only be upgraded one at a time. This means upgrades may sellout before all can be accounted for. Be mindful of such potential scenarios before finalizing any transaction as Dream Con will not grant complimentary upgrades, full cost upgrades, or refunds if your entire group is unable to acquire premium badges during the normal process.

8. Only the order name/email of the original primary customer listed on the billing information from the original transaction via the TIXR website may participate in upgrade sessions. If multiple badges within a single order have been assigned different ticket names, only the name/email listed on the billing information will be permitted to select and confirm upgrades for all the badges within that same order. This is non-negotiable.

9. Premium Badges are NOT inherently classified as “VIP” or “All-Access” which means they do NOT grant access to restricted, classified, or sensitive areas/activities/information. This includes but is not limited to backstage, service corridors, freight elevators, green room etc.

10. All perks/rewards/benefits for premium badges communicated via the product description, confirmation page, website, and mobile app are subject to change without notice. The Dream Con Event Leadership reserves the right to revoke or downgrade a premium badge if an attendee with the credential in their possession violates event policy or protocol established via the Dream Con website, mobile app, product description, confirmation page, or on-site signage/verbal instruction; especially if their actions threaten the experience and/or safety of other attendees.