What is the Fan-To-Fan Badge Exchange?
The Fan-To-Fan Badge Exchange, powered by Lyte, is a place where you can return or request tickets once a certain ticket type sells out.
What types of badges can I return or buy?
Sold out standard weekend badges and premium badges.
Can I return/buy Premium Badges?
Yes. The same process will apply for Premium Badges.
I am looking to return my badge(s):You can return your purchased badge(s) on the exchange site. Lyte will make you an offer on the spot—sometimes more and sometimes less than you paid, depending on demand for tickets. Lyte’s mission is to ensure the next fan in line gets to go at a fair and marketable price.
How do I request a badge type that is sold out?
Request the badge you are looking for and lock in the price with a debit/credit card. Once Lyte gets a badge you requested from another fan, you will be charged exactly what Lyte quoted you. No hidden fees.
Can I make multiple requests?
Feel free to place another request for badges at any time. Please note that making multiple requests will not increase your chances of getting a badge.
Why can’t I return my badge(s) before the badge type I’m trying to return is sold out?
If there is no waitlist for badges there are no other fans with whom to exchange. For now, you can sign up and we will notify you once your badge type has sold out.
Can I return/buy an exhibitor, panelist, industry, or press badge?
NO. Approved exhibitors, panelists, and press whose associates have a sudden change of plans may not loan/give their credentials to another under any circumstances. Dream Con's Programming, Press or Exhibitor teams must be contacted with a formal request from the original program applicant(s) no less than 30 days prior to the beginning of the event; or a date/ time agreed upon in writing by the Programming/ Press/Exhibitor director. If approved, fees may apply as determined by the director. No changes will be authorized within 14-calendar days of the event's first full day of programming.
How do I cancel my badge request?
Once you are notified, you will have 23 hours to view or cancel your request at any time before it is filled. After 23 hours, your debit/credit card on file will be automatically charged. Badge confirmation will be emailed to your email on file by the official ticketing platform, Leap (formerly known as Leap/Growtix).
I’ve joined the waitlist. What should I do next?
Once you've completed your request, you're all set. Your card will be charged automatically as soon as Lyte is able to find you badges. Once badges are found and you are notified, you will have 23 hours to modify or cancel your request before Lyte charges your card on file.
I bought a sold out badge from Lyte’s Fan-to-Fan Exchange, now what?
You will receive a confirmation email via Leap/Growtix with a QR code. Dream Con’s onsite registration area at our venue requires a valid photo ID be presented by the customer/badge holder on-site with the legal name to match the submitted name on the order. The name on the order is not editable. Dream Con’s registration associate will scan the QR code whether it is presented physically or digitally.
How do I pick up my badge(s) acquired via LYTE?
All badges will be picked up on-site at our registration area at our venue. To pick up badge(s), you must present a valid photo ID with the legal name to match the submitted name on the order. Dream Con’s registration associate will scan the QR code whether it is presented physically or digitally. See Registration FAQs above.
How does Lyte determine the price of badges available in the exchange?
Lyte prices are based on fair market value and may be higher than original prices if there are significantly more requests than tickets. However, Lyte’s prices are always lower than third-party websites. Lyte technology drives prices back to the original value. By using the Fan-to-Fan Exchange, you are helping us in our fight against scalping.
What is the difference between Lyte’s Fan-to-Fan Exchange and the secondary market sites I’m used to?
Unlike traditional secondary market sites, Lyte has been granted a direct integration with select primary ticketing companies, ensuring a seamless and safe/secure transaction that is designed to protect the integrity of your ticket as a buyer or seller.
When will I know if I have badges on the Fan-To-Fan Exchange?
Wait time depends on availability. Hang in there! Lyte has been able to fill up to 98% of requests for other big events. Badge returns pick up the most in the last month. That’s when the line really starts moving.
I have a question/issue with the Fan-To-Fan Exchange that is not answered here.
Lyte’s customer support is standing by for you. Learn more about Lyte here. Contact them here and they will get right back to you.
Refunds/Rollovers are refunds or rollovers available? Unfortunately, no. All sales are final.
No refund or rollovers will be authorized by Dream Con due to customer personal circumstances including, but not limited to, illness, marriage, divorce, educational enrollment, military deployment, change in employment status, etc. However, you can sell your sold out badge(s) using the Lyte Fan-to-Fan Exchange. This is a secure way to sell your badge(s) if you are no longer able to make it to Dream Con for whatever reason.