Unfortunately, no. All sales are final. No refunds, transfers, exchanges, or rollovers will be authorized due to customer personal circumstances including, but not limited to, illness, marriage, divorce, educational enrollment, military deployment, change in employment status, etc. We apologize for the inconvenience however this is a critical component in combatting scalpers and scammers. This policy is not meant to pressure any person into making a purchase. Please only commit and make a purchase if you feel capable and comfortable assuming such financial risk.
No. By registering for a Dream Con badge, you agree not to sell, trade, transfer, or share your promotional code, email confirmation, or badge. Confirmations and/or badges that have been sold or provided by anyone other than Dream Con will not be honored.
Dream Con strongly discourages attendees from selling/purchasing resale badges on any platform especially via social media (i.e. lnstagram, Twitter, and Facebook). The onsite registration area at our venue requires a valid photo ID be presented by the original customer/badge holder on-site with the legal name to match the originally submitted name on the order. The name on the order is not editable. Therefore any person utilizing a resold ticket will not match, fail verification, and thus be denied entry to the event. These are typically scams with people attempting to edit the name text to fool their victim.
Our registration associate will scan the QR code whether it is presented physically or digitally. Even if the physical paper presented displays an edited unauthorized name, the original/scanned name shown by the GrowTix system will be given precedence and entry will be denied. Please consider and understand this before making your purchase. We encourage all our community members to inform and hold each other accountable.
All badges must be picked up in-person at the venue and require a valid photo ID matching the QR confirmation code’s ticket name or the billing information’s order name as registered in the GrowTix system to be distributed by event associates. Both physical confirmations presented on paper and digital confirmations presented via mobile device will be scanned and must match the name registered in the GrowTix system. No person may present another person's identification to pick up an order regardless of their affiliation or relation. Verbal or written authorization to have another person present an ID that doesn't belong to them will not be accepted. No remote digital/virtual verification will be permitted. These included, but are not limited to, video conferencing software such as FaceTime, Zoom, Skype, Google Meet etc. Both paper and digital QR confirmations will be reviewed/scanned and must match the presented valid photo ID along with the information registered in the GrowTix system.
By default, all badges are registered under the order name listed on the billing information during the original transaction. A secondary “ticket name” may be assigned by the person listed on the order name. The ticket name is only authorized for badge pickup and venue entry. All other registration services such as purchasing upgrades and after party tickets as well as resending lost confirmations are accessible only to the order name listed on the billing information.
Acceptable forms of valid photo ID include Driver's license, Passport, Military ID, or state/local government identification card.
Other forms of ID may be acceptable at the discretion of Dream Con staff if they are issued by reputable, verifiable institutions and contain the following information: legal first name, legal last name, recent photo, issue date, and/or expiration date. Indication of date of birth is also recommended in the event an attendee expresses interest in age-restricted programming.
Unfortunately, no. Badges will not be given complimentary or at cost replacements. Please be mindful and responsible of your admission credentials at all times.
Have more questions about availability, badge info, pick-ups, etc.? Check out the frequently asked questions for more information. For any questions not on the FAQ please contact us at firstname.lastname@example.org.